Accessibility Statement for Visitdalarna.se

Visit Dalarna AB is committed to ensuring digital accessibility for as many users as possible. We are continually working to improve the user experience and apply the relevant accessibility standards. This accessibility statement describes how visitdalarna.se complies with the Act on Accessibility of Digital Public Services, identifies known issues, and provides information on how to report accessibility barriers to us.

Compliance status

Visitdalarna.se partially complies with the Act on Accessibility of Digital Public Services and the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. Some content and functions do not fully meet the accessibility requirements.

Non-accessible content

The content listed below is not fully accessible for the following reasons:

Non-compliance with legal requirements

  • Certain forms on the website do not allow users to preview content before submission.
  • Some product images in the information database are missing alternative text. Ongoing work is in place to add alt text for all new and existing content.
  • Booking processes cannot be completed using screen readers.
  • Certain form elements have technical issues. While most have been resolved, some issues remain in the shopping cart.
  • A limited number of objects cannot be reached via keyboard. Most issues have been addressed, with minor remaining problems in the shopping cart.
  • Some page columns shift vertically or horizontally for approximately one second upon page load.
  • Modal windows with embedded YouTube videos cannot be closed using keyboard commands.
  • Documents published before September 2018 may not be fully accessible. Issues may include missing or incorrect tags, lack of alternative text, or missing document titles. Reading and tab order may also be incorrect or missing.
  • Images in PDF documents may lack or have incorrect alternative text.
  • Certain PDF documents are not properly tagged to function with screen readers.

Visit Dalarna is carrying out continuous work to address these issues and improve the accessibility of documents and digital content.

Disproportionate burden

Some accessibility barriers remain due to third-party technical solutions forming part of the website’s platform. We are actively engaging with suppliers and investigating alternative solutions.

Content not covered by the legislation

The following content is exempt under §9 of the Act on Accessibility of Digital Public Services:

  • Interactive maps intended for navigation. Essential information is provided in an accessible digital format.

Measures taken to improve accessibility

Recent accessibility work has included the following measures:

  • Updated media controls to ensure compatibility with assistive technologies (e.g., avoiding autoplay with sound, mute options).
  • Screen reader testing with NVDA (Windows) and VoiceOver (Mac) to verify correct labeling and descriptions.
  • Visual adjustments to meet color contrast requirements.
  • Addition of a “Skip to main navigation” link.
  • Consistent focus styles applied throughout the site.
  • Removal of redundant footer links.
  • Comprehensive accessibility testing using Lighthouse and Axe.
  • Ensuring all interactive elements are keyboard-navigable with visible focus states.
  • Removal of redundant links and addition of explanatory text for certain call-to-actions.
  • Clear warnings for links opening in new windows.
  • Enlarged clickable/tappable areas to meet minimum size guidelines for touch devices.

Preparation of this accessibility statement

  • An independent accessibility audit of visitdalarna.se was carried out by Axess Lab in 2020.

  • A new accessibility audit and upgrade was conducted by Visit Group/WebX in August–September 2025.

Most recent assessment: 18 September 2025
Latest update of this statement: 24 September 2025

Feedback and contact information

We welcome feedback on the accessibility of visitdalarna.se. If you encounter accessibility barriers not described in this statement, or if you believe that we are not meeting legal requirements, please contact us via email.

Enforcement procedure

The Agency for Digital Government (Digg) is responsible for supervising compliance with the Act on Accessibility of Digital Public Services. If you are not satisfied with how we respond to your request or feedback, you may file a complaint with Digg.

You can also contact Digg if you believe:

  • our assessment of disproportionate burden should be reviewed,
  • our accessibility statement contains deficiencies, or
  • we have failed to correctly handle your request for accessible content.